Refund policy

Refund Policy

At BloomHale, we want you to feel confident when shopping with us. If you are not satisfied with your order, please review our refund policy below.

Returns

We accept returns within 30 days of delivery for eligible items.

To be eligible for a return, the item must:

  • be unused

  • be in its original packaging

  • be in the same condition that you received it

  • Return shipping costs are the customer’s responsibility

We cannot accept returns for items that have been opened, used, or are not in resellable condition unless they arrived damaged or defective.

Non-returnable items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used, especially personal-use wellness products.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery at support@bloomhale.com.

Please include:

  • your order number

  • a description of the issue

  • clear photos of the item and packaging

If approved, we will offer a replacement, store credit, or refund where appropriate.

Refunds

Once your return is received and inspected, we will let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow 5 to 10 business days for your bank or card provider to process the refund after it has been issued.

Return shipping

If the return is due to a damaged, defective, or incorrect item, we may cover the return shipping cost.

For all other approved returns, the customer is responsible for return shipping costs unless otherwise stated.

Order cancellations

Orders may only be cancelled before they have been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process above.

Sale items

Sale or promotional items may only be refunded if they are damaged, defective, or where required by law.

Chargebacks

If you experience an issue with your order, please contact us first at support@bloomhale.com so we can try to resolve it quickly.

Contact us

For any return or refund questions, contact us at:

Email: support@bloomhale.com
Website: https://bloomhale.shop